Refund Policy

We accept return requests within 7 days from the date of purchase. To be eligible for a return, your subscription or course access must not have been substantially consumed (less than 20% of the content viewed).

Once we receive your return request and review your account activity, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any payment gateway charges incurred during the initial purchase.

If you would like to exchange your subscription for a different grade or program, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Certain items are non-returnable and non-refundable. These include:

• Promotional or discounted enrolments marked as final sale
• Downloadable resources and digital materials already accessed
• Personalized one-on-one tuition sessions already attended
• Subscriptions where more than 20% of the content has been consumed

In the unfortunate event that you encounter a technical issue that prevents you from accessing paid content, please contact us immediately. We will arrange for restored access or issue a refund, depending on your preference and the nature of the issue.

Approved refunds will be processed within 7 business days after we confirm the request. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@learnt.lk. We are here to assist you and ensure your learning experience with us is enjoyable and hassle-free.